Financial Policy

If You Do Not Have Insurance: Full payment is due at the time treatment is rendered, at the start of your appointment, unless other arrangements have been made in advance and approved by our office in writing. We are happy to accept Visa, MasterCard and Discover and can offer up to 6-months financing through CareCredit. Please be advised, we do not accept personal checks over $300.

If We Accept Your Insurance Plan:
As a courtesy to our insured patients, we will submit covered services directly to your insurance carrier. In addition, we will estimate your portion of the fees which will be due at the time of service, at the start of your appointment. In the event that your insurance company denies or underpays a claim, you will be responsible for the remaining balance of the account. Your payment must be received in our office no later than the due date indicated on your original invoice. It is your responsibility to notify our office in the event that your insurance company requires pre-authorization for any treatment. Failure to do so may result in a denial of your claim.

Cancelled/Failed Appointments:
We value your time and ask for the same consideration. Please provide us with 2-business days notice when making changes to an existing appointment. Missed, cancelled or rescheduled appointments without proper notice may be subject to a cancellation fee.

Collections & Court Costs:
If your account is not paid in full on the day of service (or by the due date on your invoice in case of insurance claim denial or underpayment), and you have not made prior financial arrangements with our office, your account may be turned over to our collections department without further notice. Accounts transferred to our collections department will be subject to a 40% or $40 collection fee, whichever is greater, as well as court costs and attorney fees, for which you will be responsible. Please contact us immediately if you have questions about an invoice you have received from our office.

Additional Fees
: In some cases, charges may be made for record duplication and transfers, medical reports, or narratives sent to other practitioners, insurance companies or attorneys at your request. Charges may also be made for lab samples or off-site radiography and imaging ordered by your treating dentist. Returned checks and letters to you requiring certified mail will be subject to a $30 service charge. You will be responsible for these charges.


If you have any questions regarding your account please contact our office at Aurora Endodontics Phone Number 303-617-6323.